Delivery Info

Delivery Update (06/01/22)

Please note due to a backlog of parcels at Royal Mail you may experience some slight delays in your orders getting to you. Royal Mail are doing their best to catch up on these and hope to resume normal services soon. We apologise for any inconvenience caused by these delays.

UK Delivery

In the table below you can find the different delivery options available to you. All orders placed before 1pm Monday-Friday will be dispatched the same working day.

Shipping Service	Shipping Time	Shipping Cost
Royal Mail Tracked 48	2-3 working days	£2.85
Royal Mail Tracked 24	1-2 working days	£3.99
Royal Mail 1st Class Letter (Smaller items such as Patterns, Hooks and Needles)	1-2 working days	£1.50

All parcel orders are sent via Royal Mail Tracked delivery and are dispatched the same or next working day, if you choose Tracked24 delivery and order before 1pm many orders will arrive next day although this cannot be guaranteed.

Once your order has been dispatched you will receive a dispatch email letting you know, if your order is sent via a tracked service you will also find all the details you need to track your order on this email. If you don't receive a dispatch email please double check your junk/spam folder as sometimes these end up there by mistake.

Not home for delivery?

If you're not at home when Royal Mail attempts delivery they may attempt to deliver your order to your neighbour or to a safe location on your property, in these cases a red card will be left to let you know when this happens. If Royal Mail are unable to deliver your parcel for any reason it will then be taken back to your local customer service point for safe keeping, if this happens a red card will be left to let you know. You may also receive a text or email informing you of this however this is only if you provided these details when checking out your order.

If your parcel has been taken back to a customer service point you can arrange to either collect it from there or get it redelivered on a day that suits you. You will be able to book a collection or redelivery on the Royal Mail Tracking Page.

If Royal Mail can't deliver your order, they'll hold onto your parcel at the customer service point for 18 calendar days. If the parcel isn't collected or redelivered within this time your order will be returned back to us.

Collect From Our Warehouse

If you live within a 25 mile radius of our warehouse you can collect your order directly from us for free Monday-Friday. When checking out just enter your delivery address as normal and you will then be offered the Collect from warehouse option. Our warehouse address is:

Littlewoolshop.com
Unit 12 Avondale Industrial Estate
Cwmbran
NP44 1UG

Opening Hours: Monday-Friday 9:30am-4:00pm

Once you have checked out you will then receive an email letting you know when your order is ready for collection. If you haven't received your email don't forget to check your junk/spam folder in case it has been incorrectly filtered by your email provider.

Please note if using the collection option you will still be asked for your delivery address, this is just to confirm you live within a 25 mile radius of our warehouse.

International Delivery

At the moment we do not currently offer any international delivery options.