Delivery Information

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IMPORTANT DELIVERY INFORMATION - ROYAL MAIL STRIKE ACTION

There are currently no new strike dates announced by the CWU union, we will update customers here if any new dates are announced.

UK Delivery

In the table below you can find the different delivery options available to you. We offer a selection of different couriers and customers have full control over which is used for their delivery on checkout. All orders placed before 1pm Monday-Friday will be dispatched the same working day. *Please note next working day services are not guaranteed and occasionally delays can occur during busy periods.

Shipping Service	Shipping Time	Shipping Cost
Royal Mail Tracked 48 or EVRi (Under £25)	2-3 working days (RM) 2-4 working days (EVRi)	£2.85
Royal Mail Tracked 48 or EVRi (Over £25)	2-3 working days (RM) 2-4 working days (EVRi)	99p
Royal Mail Tracked 24	1-2 working days	£3.99
Royal Mail 1st Class Letter (Smaller items such as Patterns, Hooks and Needles)	1-2 working days	£1.50
Express Delivery Methods	Shipping Time	Shipping Cost
APC Express Delivery (Up to 500g)	*Next Working Day	£4.99
APC Express Delivery (Up to 2kg)	*Next Working Day	£5.99
APC Express Delivery (Up to 10kg)	*Next Working Day	£7.99

All parcel orders are sent via a tracked delivery service except for smaller items under our Letter postage, these parcels will not be trackable. All orders are dispatched the same or next working day, if you choose Royal Mail Tracked24 delivery and order before 1pm many orders will arrive next day although this cannot be guaranteed.

Once your order has been dispatched you will receive a dispatch email letting you know, if your order is sent via a tracked service you will also find all the details you need to track your order on this email. If you don't receive a dispatch email please double check your junk/spam folder as sometimes these end up there by mistake.

Not home for delivery?

If you're not at home when Royal Mail attempts delivery they may attempt to deliver your order to your neighbour or to a safe location on your property, in these cases the tracking information page will allow you to view where your parcel has been left. If Royal Mail or APC are unable to deliver your parcel for any reason it will then be taken back to your local customer service point for safe keeping, if this happens a calling card will be left to let you know. You may also receive a text or email informing you of this however this is only if you provided these details when checking out your order.

If your parcel has been taken back to a customer service point you can arrange to either collect it from there or get it redelivered on a day that suits you. You will be able to book a collection or redelivery on either the Royal Mail Tracking Page or APC Called Page.

If Royal Mail can't deliver your order, they'll hold onto your parcel at the customer service point for 18 calendar days. If the parcel isn't collected or redelivered within this time your order will be returned back to us. If APC are unable to deliver your order they will hold onto it for 3 days, If the parcel isn't collected or rescheduled within this time your order will be returned back to us.

International Delivery - Partially Suspended

Please note although Royal Mail has now resumed all international services after the cyber attack there are delays in the network. We have reinstated all tracked international deliveries however untracked services are still unavailable. Please note deliveries are taking longer than usual.

Import Duties and Taxes
Please note for international orders you may need to pay import duties and taxes, these are levied once a package reaches your country (as of 1st January 2021, this also applies to EU countries). Any local duties, taxes or customs charges assessed by your government are the customers responsibility, we have absolutely no control over these charges and cannot accurately predict what they may be. We recommend contacting your local customs office for further information prior to placing your order.

We currently deliver to the following countries:

A B C D E F G H I J K L M N O P Q R S T U V W X Y Z

Andorra

Austria

Belgium

Bulgaria

Canada

Royal Mail International (Untracked): £5.99 per 1.8kg package (If your order exceeds 1.8kg another packaging charge of £5.99 will be applied and so on). Delivery usually within 7-14 working days.
Royal Mail International (Tracked): £7.99 per 1.8kg package (If your order exceeds 1.8kg another packaging charge of £7.99 will be applied and so on). Delivery usually within 3-7 working days.

Canary Islands

Royal Mail International (Tracked): £5.99 per 1.8kg package (If your order exceeds 1.8kg another packaging charge of £5.99 will be applied and so on). Delivery usually within 7-14 working days.

Croatia

Royal Mail International (Untracked): £7.99 per 1.8kg package (If your order exceeds 1.8kg another packaging charge of £7.99 will be applied and so on). Delivery usually within 7-14 working days.

Cyprus

Royal Mail International (Untracked): £6.99 per 1.8kg package (If your order exceeds 1.8kg another packaging charge of £6.99 will be applied and so on). Delivery usually within 7-14 working days.

Czech Republic

Denmark

Estonia

Finland

France

Royal Mail International (Untracked): £4.99 per 1.8kg package (If your order exceeds 1.8kg another packaging charge of £4.99 will be applied and so on). Delivery usually within 7-14 working days.
Royal Mail International (Tracked): £5.99 per 1.8kg package (If your order exceeds 1.8kg another packaging charge of £5.99 will be applied and so on). Delivery usually within 7-14 working days.

Germany

Gibraltar

Greece

Greenland

Hong Kong

Hungary

Iceland

Ireland (Republic of)

Royal Mail International (Untracked): £4.99 for parcels under 1.3kg. Delivery usually within 7 working days.
Royal Mail International (Tracked): £4.99 per 1.8kg package (If your order exceeds 1.8kg another packaging charge of £4.99 will be applied and so on). Delivery usually within 3-7 working days.

Israel

Latvia

Lithuania

Luxembourg

Malta

Netherlands

Norway

Poland

Portugal

Romania

San Marino

Slovakia

Slovenia

Spain

Royal Mail International Tracked: £4.99 per 1.8kg package (If your order exceeds 1.8kg another packaging charge of £4.99 will be applied and so on). Delivery usually within 7-14 working days.