Delivery Information

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IMPORTANT DELIVERY INFORMATION - ROYAL MAIL STRIKE ACTION

Please note Royal Mail workers will be on Strike on the following dates, please expect significant delays to your orders arriving during and after strike days, it will take Royal Mail at least few days to catch up after each one:

Please also note although we'll be in the warehouse dispatching orders as usual, if Royal Mail are on strike these parcels will not be collected from us until the next working day.

Any mail which left us the 28th onwards is currently stuck in a huge backlog in our local mail centres, although progress is being made slowly you may see a big delay in your parcel being scanned into Royal Mails network. So sorry for any inconvenience caused.

Thursday 24th November (Mail will be collected from us Monday 28th)
Friday 25th November (Mail will be collected from us Monday 28th)
Wednesday 30th November (Mail will be collected from us Friday 2nd December)
Thursday 1st December(Mail will be collected from us Friday 2nd December)
Friday 9th December (Mail will be collected from us Monday 12th December)
Sunday 11th December
Wednesday 14th December (Mail will be collected from us Friday 16th December)
Thursday 15th December (Mail will be collected from us Friday 16th December)

Royal Mail has informed us to expect significant disruption to their network during the strike action and also while they catch up with the backlog caused by these strikes. Royal Mail will continue to try and minimise disruption and run their network as best as possible however, please allow plenty of time for parcels to arrive and expect significant delays to your items arriving. Royal Mail will be prioritising Tracked24 items over standard services however these are still likely to be delayed, all letter services will be suspended during the strike days. We are so sorry for any inconvenience caused to you during the strikes, we have added a new courier to our website to help customers get their orders quicker if they need to, please look for APC Express Delivery on checkout.

UK Delivery

In the table below you can find the different delivery options available to you. All orders placed before 1pm Monday-Friday will be dispatched the same working day. *Please note next working day services are not guaranteed and occasionally delays can occur during busy periods, at the moment APC delivery is the most reliable due to ongoing strike action at Royal Mail.

Shipping Service	Shipping Time	Shipping Cost
Royal Mail Tracked 48 (Under £25)	2-3 working days	£2.85
Royal Mail Tracked 48 (Over £25)	2-3 working days	99p
Royal Mail Tracked 24	1-2 working days	£3.99
Royal Mail 1st Class Letter (Smaller items such as Patterns, Hooks and Needles)	1-2 working days	£1.50
New Express Delivery Methods	Shipping Time	Shipping Cost
APC Express Delivery (Up to 500g)	*Next Working Day	£4.99
APC Express Delivery (Up to 1.8kg)	*Next Working Day	£5.99
APC Express Delivery (Up to 10kg)	*Next Working Day	£7.99

All parcel orders are sent via a tracked delivery service except for smaller items under our Letter postage, these parcels will not be trackable. All orders are dispatched the same or next working day, if you choose Royal Mail Tracked24 delivery and order before 1pm many orders will arrive next day although this cannot be guaranteed.

Once your order has been dispatched you will receive a dispatch email letting you know, if your order is sent via a tracked service you will also find all the details you need to track your order on this email. If you don't receive a dispatch email please double check your junk/spam folder as sometimes these end up there by mistake.

Not home for delivery?

If you're not at home when Royal Mail attempts delivery they may attempt to deliver your order to your neighbour or to a safe location on your property, in these cases a red card will be left to let you know when this happens. If Royal Mail or APC are unable to deliver your parcel for any reason it will then be taken back to your local customer service point for safe keeping, if this happens a calling card will be left to let you know. You may also receive a text or email informing you of this however this is only if you provided these details when checking out your order.

If your parcel has been taken back to a customer service point you can arrange to either collect it from there or get it redelivered on a day that suits you. You will be able to book a collection or redelivery on either the Royal Mail Tracking Page or APC Called Page.

If Royal Mail can't deliver your order, they'll hold onto your parcel at the customer service point for 18 calendar days. If the parcel isn't collected or redelivered within this time your order will be returned back to us. If APC are unable to deliver your order they will hold onto it for 3 days, If the parcel isn't collected or rescheduled within this time your order will be returned back to us.

Collect From Our Warehouse

If you live within a 25 mile radius of our warehouse you can collect your order directly from us for free Monday-Friday. When checking out just enter your delivery address as normal and you will then be offered the Collect from warehouse option. Our warehouse address is:

Littlewoolshop.com
Unit 12 Avondale Industrial Estate
Cwmbran
NP44 1UG

Opening Hours: Monday-Friday 9:30am-4:00pm

Once you have checked out you will then receive an email letting you know when your order is ready for collection. If you haven't received your email don't forget to check your junk/spam folder in case it has been incorrectly filtered by your email provider.

Please note if using the collection option you will still be asked for your delivery address, this is just to confirm you live within a 25 mile radius of our warehouse.

International Delivery

Import Duties and Taxes
Please note for international orders you may need to pay import duties and taxes, these are levied once a package reaches your country (as of 1st January 2021, this also applies to EU countries). Any local duties, taxes or customs charges assessed by your government are the customers responsibility, we have absolutely no control over these charges and cannot accurately predict what they may be. We recommend contacting your local customs office for further information prior to placing your order.

We currently deliver to the following countries:

A B C D E F G H I J K L M N O P Q R S T U V W X Y Z

Andorra

Austria

Belgium

Bulgaria

Canada

Royal Mail International (Untracked): £5.99 per 1.8kg package (If your order exceeds 1.8kg another packaging charge of £5.99 will be applied and so on). Delivery usually within 7-14 working days.
Royal Mail International (Tracked): £7.99 per 1.8kg package (If your order exceeds 1.8kg another packaging charge of £7.99 will be applied and so on). Delivery usually within 3-7 working days.

Canary Islands

Royal Mail International (Tracked): £5.99 per 1.8kg package (If your order exceeds 1.8kg another packaging charge of £5.99 will be applied and so on). Delivery usually within 7-14 working days.

Croatia

Royal Mail International (Untracked): £7.99 per 1.8kg package (If your order exceeds 1.8kg another packaging charge of £7.99 will be applied and so on). Delivery usually within 7-14 working days.

Cyprus

Royal Mail International (Untracked): £6.99 per 1.8kg package (If your order exceeds 1.8kg another packaging charge of £6.99 will be applied and so on). Delivery usually within 7-14 working days.

Czech Republic

Denmark

Estonia

Finland

France

Royal Mail International (Untracked): £4.99 per 1.8kg package (If your order exceeds 1.8kg another packaging charge of £4.99 will be applied and so on). Delivery usually within 7-14 working days.
Royal Mail International (Tracked): £5.99 per 1.8kg package (If your order exceeds 1.8kg another packaging charge of £5.99 will be applied and so on). Delivery usually within 7-14 working days.

Germany

Gibraltar

Greece

Greenland

Hong Kong

Hungary

Iceland

Ireland (Republic of)

Royal Mail International (Untracked): £4.99 for parcels under 1.3kg. Delivery usually within 7 working days.
Royal Mail International (Tracked): £4.99 per 1.8kg package (If your order exceeds 1.8kg another packaging charge of £4.99 will be applied and so on). Delivery usually within 3-7 working days.

Israel

Latvia

Lithuania

Luxembourg

Malta

Netherlands

Norway

Poland

Portugal

Romania

San Marino

Slovakia

Slovenia

Spain

Royal Mail International Tracked: £4.99 per 1.8kg package (If your order exceeds 1.8kg another packaging charge of £4.99 will be applied and so on). Delivery usually within 7-14 working days.